Support
Need help with Heirloom? Here are the fastest ways to get support, plus account, subscription, and privacy options.
Contact support
Email (best for App Store review)
Email: support@heirloomrecipebox.app
If you’re contacting us about your account, include the email address you use to sign in.
Press
Press: press@heirloomrecipebox.app
General
General: hello@heirloomrecipebox.app
Fastest help: Discord (community)
Join the Heirloom Community Discord to:
- report bugs
- request features
- share reproduction steps/screenshots
- talk recipes with other members
Join here: https://discord.gg/tfrMzefJFj
Suggested channels (optional setup)
#welcome#support#bug-reports#feature-requests#recipe-sharing
What to include (so we can fix it fast)
- What you were trying to do
- What happened instead
- Screenshots or a screen recording (if possible)
- Device model + iOS version
- Whether you were importing from link / video / PDF / camera / voice
Troubleshooting (quick fixes)
Imports are stuck / not completing
- Check you have a stable network connection.
- Try restarting the app.
- Try saving a different recipe URL to confirm the issue isn’t source-specific.
Share Extension isn’t showing in Safari
- Open the iOS Share Sheet → More → enable Heirloom.
- Restart Safari and try again.
TestFlight feedback (if you’re in beta)
Open TestFlight → Heirloom → Send Beta Feedback and attach screenshots/logs if available.
How to Delete Your Account
For anonymous users (no account created)
Delete the Heirloom app from your device. Your data is stored locally and will be permanently erased. Server-side anonymous data is automatically cleaned up within 35 days.
For users with an account
If you want to delete your account and associated data:
- Open Heirloom on your iPhone.
- Go to Settings (inside the app).
- Tap Privacy & Data → Delete Account.
- Follow the confirmation steps.
If you can’t access the app, email support@heirloomrecipebox.app with the subject line:
“Account Deletion Request”
Include the email address associated with your Heirloom account.
Note: For safety, we may ask you to confirm the request from the email address on the account.
If you can’t access the email address on the account, we may be unable to verify ownership and complete deletion.
Data export / access request
To request an export of your account data, email support@heirloomrecipebox.app with the subject: “Data Export Request” and include the email address associated with your account.
How to Cancel a Subscription
Subscriptions are billed through Apple. To cancel:
- Open Settings on your iPhone
- Tap your Apple ID (your name at the top)
- Tap Subscriptions
- Select Heirloom Recipe Box
- Tap Cancel Subscription
If you started a trial, canceling stops the subscription from renewing at the end of the trial period.
Refunds
Apple handles refunds for App Store purchases. You can request a refund through Apple’s purchase history (the exact flow varies by region and iOS version).